Join GlideFast CEO Michael Lombardo, Senior Technical Consultant Ashley Snyder, and Service Delivery Director Josh Brostoff as they discuss the ServiceNow Universal Request application – a new feature in the ServiceNow Quebec release.
So what is Universal Request? Per the documentation: the ServiceNow Universal Request application enables cross-departmental reporting from the time of an initial employee request through the final issue resolution. You can map various departmental ticket states and activity streams into a unified and simplified experience for your employees and agents. Learn more.