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ServiceNow Universal Request Application

July 12, 2021 GlideFast Consulting Episode 1
GlideChat
ServiceNow Universal Request Application
Show Notes

Join GlideFast CEO Michael Lombardo, Senior Technical Consultant Ashley Snyder, and Service Delivery Director Josh Brostoff as they discuss the ServiceNow Universal Request application – a new feature in the ServiceNow Quebec release.

So what is Universal Request? Per the documentation: the ServiceNow Universal Request application enables cross-departmental reporting from the time of an initial employee request through the final issue resolution. You can map various departmental ticket states and activity streams into a unified and simplified experience for your employees and agents. Learn more.

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